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Performance Excellence

Vision: We will serve everyone touched by a life-limiting illness.

Mission: To provide the highest level of care and comfort to patients with life-limiting illness; support and counseling to families; and education to the community.

Values: Teamwork • Commitment • Excellence • Compassion • Respect

Lower Cape Fear Hospice  is a nonprofit, 501(c)(3) tax-exempt organization governed by a volunteer Board of Directors and is an affiliate of New Hanover Health Network. It is supported by the Lower Cape Fear Hospice Foundation and is certified by Medicare and Medicaid, approved by the Accreditation Commission for Health Care Inc., and is a member of the National Hospice and Palliative Care Organization, The Carolinas Center for Hospice and End of Life Care, and the Hospice Provider Network.

Service Excellence

eecd978506deb9d82c446ec602132629_f150Our current strategic plan focuses on six pillars:

  1. People – Be an excellent place for employees to work.
  2. Quality – Exceed industry standards in all areas of performance.
  3. Service – Provide exceptional service to all customers and compassionate care to our patients and families.
  4. Growth – Position agency to provide leadership and growth through our services.
  5. Finance – Maintain fiscal responsibility.
  6. Community – Be recognized as an excellent end of life resource and community citizen.

What Sets Us Apart

On-Call Staff 24/7: We’re available to answer questions or address concerns day, night, or weekends, and our full-time physicians and nurse practitioners who specialize in hospice and palliative medicine can make house calls as needed.

Specialists in Palliative Medicine: Our physicians and nurses are experts in managing pain and symptoms, and provide quality palliative care.

Hospice Care Centers:  Our specialized care centers in North Carolina: Bolivia, Wilmington, and Whiteville offer 24/7 short-term acute hospice and respite care.

Volunteers: Our 600 volunteers provide emotional support, assistance, and friendship for patients and families and provide more than 30,000 service hours each year.

Open Access: Treatments that help relieve pain and symptoms can continue in hospice care.

Crisis Care: Around-the-clock nursing care, monitoring, and support to home care patients with acute medical or psychological symptoms is available until the crisis is resolved.

Door-to-Door Service: Hospice staff, equipment, and medications arrive at the patient’s door.

Community Bereavement: Grief support helps those served by hospice as well as community adults. Our Sunrise Kids program offers bereavement counseling for children.

Experience: As the largest and most experienced hospice in southeastern N.C., we provide care to more than 600 hospice and palliative care patients each day.We are a Level Three We Honor Veterans Program and offer special veterans services. 

Honors: We have been recognized for outstanding customer satisfaction by Deyta’s Hospice Honors Award program. We have also received a Governor’s Award of Performance Excellence in Healthcare for achieving Level One award on our journey to achieve a Malcolm Baldrige National Quality Award from the National Institute of Standards and Technology (NIST)

View a full explanation of our services or contact us today to speak with a member of our professional staff.